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Online Review Sites

One negative online review that goes "unattended" by a practice can do a lot of harm. Unfortunately, many practices are not monitoring and managing the online review sites where these reviews can show up..... unsolicited. This section has articles and videos on how to monitor and manage online review sites such as Foursquare, Google, and Yelp.

Click on the icons below to view articles and videos, all designed to show you what you need to know to monitor and manage online review sites.

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Recent Articles and Videos: (click on the icon below to view)

4 Tips For Improving Online Reviews - ARTICLE
If your practice relies on patients that value quality over price, this first bit of data should make you happy. 52% of consumers reported that positive customer reviews make them more likely to use a local business compared to just 28% who make their selection based on other factors like location and price. If so many people are persuaded by online reviews, don’t you think it would be important to have a good in-house program to monitor and manage online reviews? Even so, many practices don’t take the time to actively monitor and manage reviews. Learn how to do a better job of monitoring and managing online reviews. Read more....
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How to Monitor Yelp and Other Review Sites - ARTICLE
Lets face it, most ECP practices don't like online review sites like Yelp. Some have figured out how to use them to their advantage, but most do not monitor and manage the primary review sites. The bad news is that consumers (your patients) don't need your permission to post a review. And the review sites don't need your permission to set up a review site for your practice. So it is critical that you monitor when something is posted about your practice (positive or negative) and then respond to it. Read more....
How-To-Manage-Negative-Online-Reviews - ARTICLE
Ouch! Don't you hate it when your practice gets a bad review online on a site like Yelp or Google+? You work hard to satisfy every patient, but occasionally, for whatever reason, someone leaves unhappy. And you may not even be aware of the fact they are unhappy.

The data shoes that consumers are definitely turning to online reviews to help them make buying decisions. And that includes selecting where to go to get eye care. So it is critical to monitor and manage online review sites. This article gives some great tips on how to manage online review sites and how to handle a negative review. Read more....

More Online Review Sites Information Coming Soon

We are adding new articles and videos on a regular basis. Please check back to get the new information. The best way to find out about new content is to get on the Coach's List - then you will get a weekly email to alert you of new articles, quick tip video's, and a lot more. Get on the Coach's List....
View Our Article/Video Archive Library
We have a lot of articles and videos to help you learn how to use the internet and social media. The content above are just the most recent articles/videos. As we add new content, we list it here and move some of the other content to our Archive Library. Go to our Archive Library....

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